Client
- Telecoms – call centres, engineers, road diggers/overhead linesmen
- 13,000 staff
- New HR policies/new approach to occupational health
- Good information
- Early intervention with absence cases, especially psychological and musculoskeletal which can become long term
- Work with Insurers – early reporting of cases for therapy/treatment – e.g. physiotherapy, counselling
Result
- Savings
- PHI Premium £700,000 – insurer reduced Permanent Health Insurance premiums due to reduction in claims ratio
- Absence £1,400,000 – company had excellent systems to record absence data and causes. HR worked with OH to ensure that appropriate referrals were made to manage cases early and consistently
- Total £2,100,000
- Expenditure on OH
- £230,000